Richard Shawyer, our MD. Richard previously owned another agency which he sold in 2015. He founded this firm to continue the patient journey which he campaigns for and which is customers are keen to continue with being a long term patient himself. Richard has been to university achieving a 2:1 in Business Management, is a commercial pilot and now has twins to look after. Richard very much likes maintaining relationships with all stakeholders and many consultants view Richard as a go to person with difficult questions. When Richard is not running around after his children he very much enjoys the theatre, travel and eating out with friends.
Alison came to us after having 25 years’ service with Santander/Abbey National bank in various positions ultimately rising to the position of Regional Manager. Alison took redundancy in 2012, as a change of scenery was required. Alison joined the medical billing industry as a debt collector in 2013 where her skills were wasted and she quickly rose to Office Manager and has been doing this role for 5 years. Nearly all of our clients will interact with Alison at some point, as she completes the monthly reporting and she is very much a problem solver and our Office Manager.
Chris has over 10 years of Account Management and people management experience, starting out his career in the world of Asset Finance and vehicle leasing where he enjoyed a number of highly successful years in a fast paced sales environment. It has however been in the private healthcare space, where he has really found his forte. In the medical billing sector for over 5 years now, he is driven by providing an exceptional service to his clients. This very level of service has been the cornerstone used to build long standing relationships with Consultants, Practice Managers and Secretaries alike. His uncompromised approach to attention to detail and his highly specialized level of expertise has seen him earn successive promotions and a highly regarded reputation within the industry.
Nikki worked for Post Office Counters for seventeen years before taking some time out following the birth of her second child. She began working within the collections industry over ten years ago moving into Medical Billing in the last 5 years. She initially began working in the debt collection team, moving through the different roles rising to the post of Assistant Office Manager.
Alex is an account manager at Patient Billing Ltd and joined the team in September 2018. Alex had previously worked for another medical billing company and wanted to carry on his development within the same industry. Previously he worked in engineering, fundraising as well as account management in a marketing agency firm.
Ritchie has worked in the medical billing and collection industry for 10 years and brings a wealth of experience in sales, marketing and business development. Ritchie studied Management Science at Loughborough University obtaining an upper second class honours degree before converted to law, qualifying as a solicitor back in 1999. On qualification and after watching the famous Tom Cruise flick Jerry Maguire, he decided to swap proof reading and form filling for the glamorous life on the road as a sports agent, managing many leading rugby players in the UK and Ireland for some 14 years. Opting for change to a ‘real’ job and with the future in mind, after a brief time working in legal recruitment, he moved in to business development in medical billing where he remains today as Client Director for Patient Billing.
Chezanne has previously worked in the cinema retail field as part of management for 4 years after following a passion for film. Working in this environment enabled a strong development and understanding of customer service. Keen to exercise this further and develop new skill sets whilst opting for a career change, Chezanne changed direction after talking to a friend about the type of work involved and moved over into the medical billing industry where she has now been working for over a year.
Amy previously worked in a customer call centre environment. This helped her understand and appreciate customer service requirements when she moved into the medical billing industry some 18 months ago. During this time Amy managed a variety of practices as an account manager. Having recently joined Patient Billing in November 2018, Amy has quickly established herself as a busy account manager. Amy enjoys new challenges and especially helping patients and consultants resolve issues.